Monday, May 14, 2018
8:00 AM to 9:30 AM
The telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Every employee needs to be a telephone superstar. Learn how to welcome callers with a smile and concise greeting, ask permission before placing callers on hold and juggle multiple lines. Discover ways to make emotional connections that engage pet owners, guide callers through the scheduling process and tame troublesome callers.
Program Track: Practice Management
CE Credits: 1.5
Available To: All Attendees