Be a Telephone Superstar

Monday, May 14, 2018
8:00 AM to 9:30 AM

The telephone is the front door to your hospital. Prospective and existing clients will get first impressions of your medical care based on call experiences. Every employee needs to be a telephone superstar. Learn how to welcome callers with a smile and concise greeting, ask permission before placing callers on hold and juggle multiple lines. Discover ways to make emotional connections that engage pet owners, guide callers through the scheduling process and tame troublesome callers.

Program Track:  Practice Management

CE Credits:  1.5

Available To:  All Attendees

Fee:  $0.00

Speaker(s)

Wendy Myers CVJ

Wendy S. Myers, CVJ, owns Communication Solutions forVeterinarians in Denver, Colorado. Her consulting firm helps teams improve communicationskills, client service and compliance. Communication Solutions forVeterinarians is a leader in phone-skills training. Wendy offers monthly CEcredit webinars. She is the author of five books, including 101 Communication Skills for VeterinaryTeams. Wendy belongs to the American Animal Hospital Association and serveson a committee for the Foundation for Veterinary Dentistry.