Sunday, May 13, 2018
3:30 PM to 5:00 PM
Multiple factors need to be navigated during a conversation with a client when their pet is suffering with a medical situation. These conversations can elicit a number of emotions from the veterinary staff when attempting to support the client. This presentation covers the traps that a team can fall into due to the emotions within themselves, provide direction on how to partner with the client, and shares ideas and tools to help manage their emotions during these tough conversations.
Program Track: Practice Management
CE Credits: 1.5
Available To: All Attendees